Effective Date: 11-08-2026
Gadget Wave aims to provide a fair and transparent refund process. Refunds are considered primarily in connection with approved returns, cancelled orders, failed deliveries, or other eligible circumstances.
1. When a Refund May Be Available
A refund may be considered when:
- An approved return cannot reasonably be replaced or exchanged.
- Gadget Wave is unable to fulfill a confirmed prepaid order.
- A wrong or defective product is confirmed and an appropriate replacement is unavailable.
- An order is cancelled before dispatch and is eligible for a refund.
- Another circumstance is approved by Gadget Wave after reviewing the case.
A refund is not automatically available for every return request.
2. Cash on Delivery Orders
For Cash on Delivery orders, payment is generally collected at the time of delivery.
If a customer returns an eligible product after receiving it, any approved refund will be processed according to the agreed resolution and applicable payment method.
3. Prepaid Orders
For orders paid in advance, if Gadget Wave approves a refund, the refund will normally be made through the original payment method where reasonably possible.
Depending on the payment provider, bank, or financial institution, the actual time for the funds to appear in the customer’s account may vary.
4. Shipping Charges
Where a refund is approved, the treatment of delivery or return shipping charges will depend on the reason for the refund.
If the issue is caused by an error on the part of Gadget Wave or a confirmed product defect, applicable delivery/return charges may be considered for reimbursement.
For customer-requested cancellations, change-of-mind returns, or other circumstances not caused by Gadget Wave, shipping charges may not be refundable.
5. Refund Amount
The final refund amount will depend on:
- The product condition
- The reason for the return
- Applicable delivery or return costs
- Any missing accessories or packaging
- The circumstances of the order
Gadget Wave will communicate the applicable refund amount before processing the refund where appropriate.
6. Refund Processing Time
Once a refund has been approved, Gadget Wave will initiate the refund within a reasonable processing period.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider, bank, mobile financial service, or other payment method used.
7. Non-Eligible Refunds
Refunds may not be approved where:
- The product has been intentionally damaged.
- The product has been misused or modified.
- The customer provides false or misleading information.
- The product is returned outside the applicable return period without an accepted reason.
- The issue is caused by improper use, installation, handling, or storage.
- The product is returned without required components where those components are necessary for assessment.
8. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
- Gadget Wave
- Email: gadgetwaveltd@gmail.com
- Phone/WhatsApp: +8801 603-968071
- Website: https://gadgetwaveltd.com/