Effective Date: 11-08-2026
At Gadget Wave, we believe in building long-term relationships with our customers through transparency, fairness, and responsible service.
To provide a smooth shopping experience for everyone, we request customers to follow the guidelines below.
1. Provide Accurate Information
When placing an order, customers must provide accurate:
- Full name
- Active phone number
- Complete delivery address
- Correct product/model information
- Any other information required to complete delivery
Gadget Wave is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
2. Verify Your Device Model
Before ordering phone cases, screen protectors, camera protectors, or other model-specific accessories, customers should verify their exact device model.
If you are unsure, please contact Gadget Wave before placing your order.
We are happy to assist you in selecting the appropriate product.
3. Check Your Order Promptly
Customers should check the received product as soon as reasonably possible.
If there is a problem such as:
- Wrong product
- Missing item
- Visible damage
- Manufacturing defect
- Significant mismatch with the ordered product
please contact Gadget Wave within 3 days of receiving the order.
4. Keep Evidence of the Issue
For damaged, defective, wrong, or incomplete orders, Gadget Wave may request:
- Photos of the product
- Photos of the packaging
- Video of the issue
- Order information
- Other reasonable evidence
This helps us investigate the issue and provide a fair resolution.
5. Unboxing Video
For higher-value orders or products that are particularly vulnerable to shipping damage, we strongly recommend recording an unboxing video from the moment the package is opened.
An unboxing video can help both the customer and Gadget Wave determine whether an issue occurred before or after delivery.
Failure to provide an unboxing video does not automatically mean that a legitimate claim will be rejected.
However, it may make certain delivery-related claims more difficult to verify.
6. Do Not Use a Product Before Reporting a Serious Issue
If you receive a wrong, damaged, or apparently defective product, please contact us before extensively using, installing, modifying, or altering it.
Products that have been damaged through misuse, modification, improper installation, or negligence may not qualify for return or refund.
7. Return Requests Must Be Made Within 3 Days
Eligible return requests must be reported within 3 days of receiving the product.
Late requests may not be accepted unless there are reasonable circumstances that prevented the customer from reporting the issue within the specified period.
8. No False or Misleading Claims
Customers must not intentionally provide false information or make fraudulent claims regarding damaged, defective, missing, or incorrect products.
Gadget Wave reserves the right to investigate suspicious claims and restrict future orders where necessary.
9. COD Orders Are Genuine Purchase Commitments
Cash on Delivery is provided as a convenience to customers.
After confirming a COD order, customers are expected to receive the order and pay the applicable amount upon delivery.
Repeatedly placing fake orders, refusing confirmed orders without a valid reason, or intentionally causing delivery attempts to fail may result in future orders requiring advance payment or being declined.
10. Product Compatibility Is the Customer's Responsibility
For model-specific products, customers are responsible for confirming compatibility before ordering.
If you are uncertain, please ask Gadget Wave before placing your order.
Our support team can help you make a more informed choice.
11. Fair Resolution
Gadget Wave does not want customers to feel stuck with a genuinely problematic product.
Where a genuine issue is confirmed, we may provide an appropriate solution such as:
- Replacement
- Exchange
- Repair, where applicable
- Refund
- Partial refund
- Another mutually agreed solution
The appropriate resolution will depend on the nature of the issue and the condition of the product.
12. Customer Responsibility
Customers are expected to use products appropriately and according to their intended purpose.
Damage resulting from misuse, accidents, improper installation, modification, excessive force, liquid exposure, or other customer-caused circumstances may not qualify for return, replacement, or refund.
13. Our Commitment
Our goal is not simply to sell a product.
We want to build a long-term relationship with our customers based on:
- Quality
- Transparency
- Fairness
- Reliable Service
If you believe there is a genuine problem with your order, please contact us. We will review the matter fairly and do our best to find an appropriate solution.
14. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
- Gadget Wave
- Email: gadgetwaveltd@gmail.com
- Phone/WhatsApp: +8801 603-968071
- Website: https://gadgetwaveltd.com/