Effective Date: 11-08-2026
At Gadget Wave, we want you to receive your order in the condition and specification you expected. If there is a genuine issue with your order, please contact us as soon as possible so that we can review and assist you.
1. Return Period
Customers must contact Gadget Wave within 3 days of receiving the product if they wish to request a return.
Requests made after this period may not be accepted unless the issue involves circumstances that reasonably prevented the customer from contacting us within the specified period.
2. When a Return May Be Accepted
A return may be considered in situations such as:
- The wrong product was delivered.
- The product is defective or damaged when received.
- The product does not reasonably match the ordered product/specification.
- An item is missing from the order.
- Another genuine product-related issue is identified.
Each return request will be reviewed individually based on the circumstances of the case.
3. Conditions for Return
Where applicable, returned products should:
- Be in reasonably unused condition.
- Include the original packaging and accessories, where applicable.
- Not have been intentionally damaged, modified, or misused.
- Be accompanied by reasonable evidence of the issue.
For defective or damaged products, customers may be asked to provide clear photos or videos so that Gadget Wave can assess the issue before approving a return.
4. Change of Mind
If a customer simply changes their mind after receiving a product, a return or refund is not automatically guaranteed.
Any such request will be considered based on the product type, condition, packaging, shipping costs, and circumstances of the request.
5. Product Compatibility
Customers are responsible for checking product compatibility before placing an order when compatibility depends on the customer’s device model, version, size, or specifications.
If you are unsure whether a product is compatible with your device, please contact Gadget Wave before placing your order.
6. Return Shipping
If the return is caused by an error on the part of Gadget Wave, such as sending the wrong product or a confirmed defective product, Gadget Wave may arrange or bear the reasonable return shipping cost.
For other types of approved returns, the customer may be responsible for applicable return shipping costs.
The final decision regarding return shipping responsibility will depend on the circumstances of the case.
7. Return Inspection
All returned products may be inspected before a replacement, exchange, refund, or other resolution is provided.
Submitting a return request does not automatically mean that the return has been approved.
8. How to Request a Return
To request a return, please contact us within 3 days of receiving your order and provide:
- Order number
- Customer name and phone number
- Product name
- Description of the issue
- Clear photos or videos of the product and packaging, where applicable
Our customer support team will review the request and provide the next steps.
9. Final Assessment
Because product issues can vary from case to case, Gadget Wave reserves the right to review each return request individually and determine the appropriate resolution based on the condition of the product and the circumstances involved.
Our goal is to resolve genuine issues fairly while protecting both our customers and our business from misuse of the return system.